FAQs

1. What products do you sell?

We sell streetwear essentials under the Mixed Emotions brand, including:

• T-Shirts & Cropped Tees
• Hoodies
• Long Sleeve Shirts
• Sweatpants & Cargo Pants
• Shorts
• Jeans
• Tracksuits & Short Sets
• Hats & Accessories

Browse the full lineup in our shop.

2. What currency are your prices in?

All prices on our website are listed in USD (United States Dollar).

3. Do you ship worldwide?

Yes, we offer worldwide shipping on every order.

4. What are your shipping options and costs?

We currently offer Standard Shipping at a flat rate of $12, with delivery in 15–18 business days. Delivery times are estimates and may vary depending on your location and courier delays.

5. How long does order processing take?

Orders are typically processed within 1–3 business days before they ship out. You’ll receive a confirmation email with tracking details once your order is on its way.

6. How can I track my order?

Once your order ships, you’ll get an email with your tracking information. You can also check your order status anytime on our order tracking page using your order number and billing email.

If you don’t receive tracking details within a few days of shipping, reach out to us at [email protected].

7. Can I change or cancel my order?

Orders can be changed or canceled only before they’ve entered processing. Once an order has shipped, we’re unable to make changes or cancel it. Contact us as soon as possible if you need to update an order.

8. What is your return and refund policy?

• All sales are final unless an item arrives defective, damaged, or incorrect.
• Refund or replacement requests must be submitted within 7 days of delivery.
• Items must be unused, unworn, and in their original condition.

Email us at [email protected] with your order number and photos of the issue. Full details are in our Refund and Returns Policy.

9. What if I receive a damaged or wrong item?

If something arrives damaged or isn’t what you ordered:

• Contact us within 7 days of delivery
• Send clear photos or a short video of the issue
• Include your order number

We’ll review your request and arrange a replacement or refund once approved.

10. Do you offer exchanges?

We don’t currently offer size or style exchanges. Please check our Size & Fit Guide and review the product description carefully before placing your order.

11. Are customs duties or taxes included in my order?

No. Orders shipped outside the United States may be subject to customs duties, import taxes, or fees charged by your local customs office. These charges are the responsibility of the customer and are not included in our shipping cost.

12. Is my payment information secure?

Yes. All payments are processed through secure, encrypted third-party payment gateways. Mixed Emotions never stores or has direct access to your card details.

13. Do you offer discounts or promotions?

From time to time, we run promotions and discount codes. Follow our social channels or keep an eye on your inbox if you’ve subscribed for updates.

14. How can I contact customer support?

Reach us anytime at [email protected]. We aim to respond within 24–48 business hours.

15. Where is Mixed Emotions based?

Mixed Emotions is an online streetwear brand shipping to customers worldwide.